Privacy Policy & Data Protection

Welcome to Manzil360 (referred to as "Manzil360", "we", "us", or "our"), operated in Jaipur, Rajasthan, India. This Privacy Policy governs the collection, processing, storage, and transfer of personal and non-personal data when you access or use our website (manzil360.com), mobile-optimized applications, property listing services, home loan assistance modules, and virtual walkthrough tools.

This policy is formulated in strict compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023 of India.

To provide high-quality real estate matchmaking and advisory services in Jaipur and across India, we collect the following types of information:

• Account & Identity Data: When you register as a Buyer, Tenant, Individual Owner, Agent, or Builder, we collect your Full Name, Email Address, Mobile Phone Number, Profile Photo, Role, and encrypted credentials.
• Property Listing & Verification Data: When you post a residential or commercial property (Flat, Villa, Plot, Office, etc.), we collect property location (locality, street, landmarks, latitude/longitude), price, dimensions, photos, floor plans, YouTube virtual tour links, ownership proof, and RERA registration numbers where applicable.
• Inquiry & Lead Communication Data: When you request a callback, schedule a site visit, or inquire about a project (e.g. Mahima Florenza, The Knowledge Park, Manglam Grand City), we capture your contact details, inquiry message, and preferred visit timing.
• Home Loan Assistance Data: If you use our Home Loan EMI Calculator or submit a bank partner application, we collect requested loan amounts, employment type, estimated monthly income, and preferred lending institutions to route your application securely.
• Automated Technical & Geolocation Data: IP address, device type, operating system, browser details, time zones, city selection (e.g. Jaipur), search queries, and 360° virtual video walkthrough engagement.

We process your personal information strictly for legitimate real estate facilitating and transactional purposes:

• Connecting Buyers & Sellers: Relaying your genuine buyer/tenant inquiries to verified property owners, official developer sales desks, or registered property advisors.
• Property Verification & Integrity: Authenticating ownership claims, preventing duplicate or fraudulent spam listings, and maintaining RERA compliance.
• Home Loan Routing: Facilitating direct pre-approval processing with our official banking partners (e.g., SBI, HDFC, ICICI, Bank of Baroda, Kotak) upon your request.
• Service Notifications: Sending OTPs for mobile verification, status updates on listed properties, inquiry alerts, and relevant newly listed matching properties in your favorite Jaipur localities.
• Platform Optimization & Security: Enhancing search speed, optimizing virtual walkthrough video rendering, preventing cyber threats, and complying with statutory audit trails.

We hold privacy in the highest regard. We do not sell, rent, trade, or monetize your personal information to third-party marketing brokers. Information is disclosed only under the following strict conditions:

• Direct Property Inquiries: When you click "Contact Owner", "Book Site Visit", or "Inquire on WhatsApp", your name and phone number are shared with the specific verified lister or builder of that listing.
• Authorized Banking Partners: If you apply for a home loan, your contact and financial criteria are transferred solely to the selected partner bank/NBFC for loan sanctioning.
• Legal & Regulatory Authorities: We may disclose information if required by law, subpoena, court order, or governmental law enforcement agencies in India to safeguard national security, investigate fraud, or comply with RERA directives.

Manzil360 uses lightweight browser cookies, local storage, and session tokens to deliver an intuitive and frictionless user experience.

• Essential Cookies: Manage your active session, keep you logged in securely, and remember your selected city (e.g. Jaipur).
• Preference Cookies: Store your shortlisted/favorite properties and recent search criteria (e.g. 3 BHK in Mansarovar).
• Analytics: Aggregate, anonymized metrics to determine popular localities, tour video completion rates, and page performance.

You can adjust your browser settings to refuse cookies; however, some personalized portal features (such as saved favorites or instant login) may function with limited capabilities.

We implement stringent technical and organizational security controls designed to protect your personal data from unauthorized access, accidental alteration, disclosure, or destruction:

• Encryption: Industry-standard TLS 1.3 / SSL encryption for all data in transit and cryptographic hashing (salted PBKDF2/BCrypt) for user passwords.
• Secure Server Hosting: Hosted on ISO/IEC 27001 certified cloud infrastructure located in tier-4 Indian data centers.
• Role-Based Access: Administrative access to property records and inquiry databases is strictly restricted to verified personnel with multi-factor authentication.

Under the DPDP Act 2023 and Indian data protection laws, you enjoy complete control over your personal data:

• Right to Access & Review: View all property listings, inquiries, and personal details stored in your Manzil360 profile at any time.
• Right to Correction: Update or modify inaccurate contact details, property pricing, or photos via your user dashboard.
• Right to Erasure / Deletion: Request permanent removal of your account, active property listings, and saved data by emailing privacy@manzil360.com.
• Right to Withdraw Consent: Opt-out of promotional alerts or marketing updates without affecting your active property listings.

Manzil360 provides instant 24/7 property assistance through WhatsApp. When you initiate a chat or request site visit updates via WhatsApp:

• We use your mobile number solely to answer your property questions and provide Jaipur market updates.
• You can opt-out at any time simply by replying STOP on our official WhatsApp business handle (+91 95888 73802).

Our portal may contain embedded YouTube virtual tours, links to bank EMI calculators, builder official portals, or Rajasthan RERA regulatory verification sites. Manzil360 does not operate or control these third-party platforms. We recommend reviewing the specific privacy notices of any external site you visit.

In accordance with the Information Technology Act 2000 and the DPDP Act 2023, the name and contact details of the designated Grievance & Data Protection Officer for Manzil360 are provided below: